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We love our Brides, they're relaxed, modern and easy going but please make sure you are fully aware of all T&C's and make sure you have wedding insurance.

Before progressing with your order, we will need confirmation that you agree to the terms and conditions of sale. It is strongly recommended that you read this document in full and to keep a copy for your own records.

By entering into a business agreement with Halo&Wren you agree to comply with and be bound by the following terms and conditions of sale.

From here on 'you' refers to the customer and 'us'/'we'/'our' refers to Halo&Wren.

The costs of alterations are not included in the price of the dress unless otherwise stated at time of purchase.


Alterations are carried out by independent seamstresses, Brides are not obliged to use the seamstresses and we cannot be held responsible for any alteration work undertaken.


As each dress is personally tailored, we are unable to resell a dress to any Customer other than the Customer placing the order, and as such, we cannot accept returns on the basis of a change of heart or be held responsible for a dress not fitting correctly due to fluctuations in weight, body size and/or changes in body shape once an order has been placed. Furthermore, we cannot accept returns where you request a change to an existing order and we are unable to fulfil that change.

Dresses with beading and embroidery may differ slightly in the amount/placement of the beading/embroidery to that of the sample dress.

Handmade clothes cannot be rushed and, as such, you must accept that all shipping dates are approximate. Time needs to be allowed for the process to be completed and your dress made to perfection, therefore the designer has the right to change the shipping date based on their production schedule.

All sample sale dresses are sold as seen and must be paid for in full at time of purchasing.

All accessories must be paid for in full when placing an order.

We will endeavour to provide the highest quality goods as standard, and these will arrive in a merchantable quality. Any wear and tear or depletion of goods due to use and wear are not our responsibility and we will not be obliged to replace or Halo&Wren will respect your personal data. We use the information you provide to place the order with the relevant Designer and to enable your dress to be constructed or altered to your design requirements. 

Halo & Wren Privacy Policy

We at Halo & Wren take privacy seriously, and would like all our brides to read our Privacy Notice which details how we store and manage your information. This notice will also describe the rights that you have with regards to your data.


The information that we collect;

We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, address, telephone,email, communications); comments, feedback, product reviews, recommendations, and personal profile for Bridal orders this will include personal measurements.


How we collect the information

When you conduct a transaction or book a service on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


Why we collect your information

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate our Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.


How we store, use, share and disclose your personal information?


Our company website is hosted on the platform. provides us with the online platform that allows us to sell our services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Halo and Wren never shares your information with third party companies without your direct consent.


How we like to communicate with you?


We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Your rights;

You have the right to request the information that we hold on you, if this information is incorrect you have the right to have the information removed or corrected as you see fit.


How you can contact us to request, edit or remove your data.


If you would no longer like to hear from Halo & Wren please email me directly at or you can write to us at:

85 High Street

Old Town

Hemel Hempstead


Hp1 3AH

Policy Updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

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